Anyone can occasionally be tone deaf. For others, it’s a chronic condition.

A lot of arrogant bosses have had their true nature caught on video recently. I find it both entertaining, as well as educational. Here’s a confession:  I really like an occasional dose of schadenfreude.  That’s the fun-to-say-out-loud word for taking pleasure in another’s misfortune. Please don’t take this the wrong way.  I only enjoy it […]

What it Really Takes to Lead

This is the one characteristic that distinguishes a leader from a manager. Learn what underpins all other leadership skills. What’s your management style?  Seems like a basic question, I know.  However, the way a person answers it reveals a lot about their level of self-awareness.  This is because managers rarely receive objective feedback from their […]

You Will Piss Off a Customer

You will piss off a customer - enjoy it.

As the saying goes, “you can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.” This is true in every sphere of human interaction. For our purposes here, we’ll stick with how […]

The Benefits of Collaboration Now

I had my belief in the benefits of collaboration re-ignited. The mesmerizing coverage of the SpaceX Resilience launch showed me what people can do when they get collaboration right!

Is it Safe to Come Out Yet?

The damage to business from the global pandemic is just beginning. Instead of waiting for positive signs, use a better method to manage risk in your business.

COVID-19 Crisis: This is Real

The COVID-19 crisis is growing rapidly. Businesses across all sectors need to actively respond immediately to protect themselves from the economic hit.